Dickson's Cleaners LLC

Terms and Conditions

1. Introduction

Welcome to Dickson's Carpet Cleaning. By using our services, you agree to the following terms and conditions. Please read them carefully.

2. Services Provided

Dickson's Carpet Cleaning provides professional carpet cleaning, upholstery cleaning, and related services. A detailed description of our services is available on our website or upon request.

3. Booking and Scheduling

Booking: To book our services, you must provide accurate information regarding the location, type of service, and any special requirements.
Confirmation: All bookings are subject to confirmation by Dickson's Carpet Cleaning. We will send you a confirmation email or message once your booking is confirmed.
Cancellation: You may cancel or reschedule your appointment with at least 24 hours' notice. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.

4. Pricing and Payment

Pricing: Our prices are based on the services provided and the size or type of the area to be cleaned. A detailed quote will be provided before the service begins.
Payment: Payment is due upon completion of the service. We accept various payment methods, including cash, credit/debit cards, and electronic transfers.
Additional Charges: Additional charges may apply for services outside the scope of the original agreement or for conditions not disclosed at the time of booking.

5. Service Standards

Quality: We strive to provide high-quality services using appropriate equipment and cleaning agents. However, we cannot guarantee complete removal of all stains or marks.
Damage: While we take care to avoid damage, Dickson's Carpet Cleaning is not responsible for pre-existing damage or issues that were not disclosed prior to the service.

6. Responsibilities

Customer Responsibilities: You are responsible for removing personal items, fragile objects, and any valuables from the area to be cleaned. Ensure access to the area and inform us of any potential hazards.
Our Responsibilities: We will perform the service with reasonable skill and care and adhere to agreed-upon schedules and service details.

7. Limitation of Liability

Dickson's Carpet Cleaning shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the services.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Any data collected will be used solely for service-related purposes and in accordance with our Privacy Policy.

9. Termination

We reserve the right to terminate or suspend our services if you breach these terms and conditions or fail to make payment. In such cases, no refunds will be provided.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Your State]. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Your Location].

11. Amendments

Dickson's Carpet Cleaning reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting.

12. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

Dickson's Carpet Cleaning

528 Tom Brown Rd, 45697

937-892-0120

Dicksonscarpetcleaning78@gmail.com

Dickson's Cleaners LLC - Carpet Cleaning, Upholstery Cleaning (godaddysites.com)

Return and Refund Policy

1. Introduction

At Dickson's Carpet Cleaning, our goal is to provide high-quality services and ensure customer satisfaction. This Return and Refund Policy outlines our approach to handling any concerns or issues you may have with our services.

2. Satisfaction Guarantee

We aim to deliver exceptional results. If you are not satisfied with the quality of our service, please contact us within 24 hours of service completion. We will assess the issue and, if necessary, arrange for a re-cleaning at no additional cost.

3. Re-Cleaning Policy

Request for Re-Cleaning: To request a re-cleaning, you must notify us within 24 hours of the original service. Provide details about the issue and any specific areas of concern.
Eligibility: The request for a re-cleaning is subject to the original service's terms and conditions. Re-cleaning requests are only valid if the issue is related to the quality of our work and not pre-existing conditions or damages.

4. Refund Policy

Eligibility for Refund: Refunds are not typically provided for carpet cleaning services due to the nature of the work. However, if a re-cleaning does not resolve the issue or if there is a valid concern regarding the service, we will assess the situation on a case-by-case basis.
Request for Refund: To request a refund, you must contact us within 24 hours of the original service. Provide a detailed explanation of the issue and any supporting documentation, such as photographs.
Processing Time: Refund requests are reviewed within 5 business days. If a refund is approved, it will be processed using the same payment method used for the original transaction.

5. Non-Refundable Items

Specialized Services: Certain specialized or custom services may be non-refundable. These include services provided outside the scope of standard cleaning or additional treatments requested by the customer.
Late Cancellations: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee and are not eligible for a refund.

6. Contact Information

For any questions or to request a re-cleaning or refund, please contact us at:

Dickson's Carpet Cleaning

(937-892-0120)

7. Amendments

Dickson's Carpet Cleaning reserves the right to amend this Return and Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

8. Governing Law

This policy is governed by and construed in accordance with the laws of [Your State]. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in [Your Location].

Mon	09:00 am – 05:00 pm
Tue	09:00 am – 05:00 pm
Wed	09:00 am – 05:00 pm
Thu	09:00 am – 05:00 pm
Fri	09:00 am – 05:00 pm
Sat	09:00 am – 05:00 pm
Sun	Closed

Terms and Conditions

Return and Refund Policy

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Dickson's Cleaners LLC

Hours